Returns & Refunds Policy

Dane Shue Art

Last Updated: 01/31/2026

This Returns & Refunds Policy applies to purchases made from Dane Shue Art LLC, an artist business based in Dallas, Texas, United States. It explains when returns, refunds, or replacements may be accepted for original artwork, prints, and other products.

This policy should be read together with our Shipping Policy, Terms of Use, and Privacy Notice.

1. General Policy Overview

Due to the nature of fine art and limited production items, sales are handled differently depending on the type of product purchased.

Nothing in this policy limits your statutory consumer rights under applicable local, national, or international law.

2. Product Categories Covered by This Policy

For clarity, products are categorized as follows:

  • Original Artwork – One-of-a-kind, hand-created works

  • Prints – Open or limited-edition reproductions (paper, canvas, etc.)

  • Custom or Commissioned Works – Artwork created specifically for an individual buyer

  • Digital Products – Digital downloads or files

Each category has different return eligibility rules outlined below.

3. Original Artwork (One-of-a-Kind Pieces)

Returns

  • All sales of original artwork are final, except where required by law.

  • Original artworks are not eligible for return due to:

    • Change of mind

    • Preference or taste

    • Size, color, or style expectations

Exceptions

Original artwork may be eligible for a replacement or refund only if:

  • The artwork arrives damaged, or

  • The artwork is materially defective or not as described

Damage or defect claims must comply with Section 7 of this policy.

4. Prints (Limited & Open Edition)

Returns (Non-Defective Prints)

  • Prints may be eligible for return within 14 days of delivery, only if:

    • The print is unused and unframed

    • It is returned in original condition and packaging

Return shipping costs are the customer’s responsibility unless otherwise required by law.

Refunds

  • Approved refunds for prints exclude original shipping fees and customs charges, unless required by law.

  • Limited-edition prints may be subject to stricter return conditions, which will be disclosed at the time of purchase.

5. Custom or Commissioned Artwork

  • All custom or commissioned artwork sales are final.

  • Orders cannot be canceled once work has begun.

  • These items are not eligible for return or refund, except where required by applicable law or if the item arrives damaged.

6. Digital Products

  • All digital sales are final.

  • Digital products are not eligible for return or refund once delivery has begun, except where required by law.

For EU/UK customers, purchasing digital content and agreeing to immediate delivery may waive the 14-day right of withdrawal.

7. Damaged or Defective Items (All Physical Products)

If any physical item arrives damaged or defective:

Requirements

  • Contact us within 1 day of delivery

  • Provide clear photos of:

    • The damaged item

    • The original packaging

    • The shipping label

Do not discard packaging until your claim is resolved.

Resolution

Depending on availability and circumstances, we may offer:

  • A replacement

  • A repair

  • A partial or full refund

8. Incorrect or Missing Items

If you receive the wrong item or part of your order is missing:

  • Notify us within 1 day of delivery

  • We will correct the issue at no additional cost

9. Lost Packages

If a shipment is confirmed lost by the carrier:

  • We will work with the carrier to investigate

  • A replacement or refund may be offered depending on availability

Packages marked “delivered” but not received may require additional verification.

10. EU & UK Right of Withdrawal

If you are a consumer located in the European Union or United Kingdom, you generally have the right to withdraw from the purchase of non-custom physical goods within 14 days of delivery, without giving a reason.

Applies To

  • Prints

  • Non-custom merchandise

Does Not Apply To

  • Original artwork

  • Custom or commissioned works

  • Made-to-order items

  • Digital products once delivery has begun with consent

Returned items must be unused and in original condition. Return shipping costs are the customer’s responsibility unless the item is defective.

11. Return Shipping Costs

Unless otherwise required by law:

  • Customers are responsible for return shipping on non-defective print returns

  • Original shipping charges are non-refundable

  • Customs duties, VAT, and import taxes are non-refundable

For approved defective, damaged, or incorrect items, reasonable return shipping costs will be covered by Dane Shue Art or an alternative resolution will be provided.

12. Refund Processing

  • Refunds are issued to the original payment method

  • Processing times depend on your payment provider

  • Refunds exclude shipping and customs fees unless required by law

13. Cancellations

  • Orders may only be canceled before shipment and before production begins

  • Custom, commissioned, and made-to-order artwork cannot be canceled once work has started

14. Abuse & Fraud Prevention

We reserve the right to refuse returns or refunds if:

  • The policy is being abused

  • Claims are fraudulent

  • Items are returned used, altered, or damaged after delivery

This does not affect statutory consumer rights.

15. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting with an updated “Last Updated” date.

16. Contact Information

For returns or refund inquiries:

Dane Shue Art LLC
Dallas, Texas, United States
Email: daneshueart@gmail.com
Website: daneshueart.com

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